Shipping Locations
Dhaga by DCachey currently ships across India. For international shipping inquiries, please contact our customer support team before placing an order.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Customized or bulk orders may require additional processing time.
Orders placed on weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
| Location | Delivery Time |
|---|---|
| Metro Cities | 3–5 Business Days |
| Tier 2 & Tier 3 Cities | 5–8 Business Days |
| Remote Areas | 7–12 Business Days |
Delivery timelines are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.
Shipping Charges
Standard Shipping
Free shipping on orders above ₹999
Orders below ₹999 may incur a shipping fee calculated at checkout.
Bulk Orders
Shipping charges for wholesale or bulk purchases are calculated separately based on order size and delivery location.
Order Tracking
Once your order is shipped, you will receive:
Order confirmation email
Shipping confirmation email
Tracking ID and courier details
Customers can track their shipment using the tracking link provided.
Packaging
At Dhaga by DCachey, sustainability is at the heart of everything we do.
Our jute products are packed using:
Eco-friendly packaging materials
Recyclable paper-based wrapping
Minimal plastic usage wherever possible
We ensure every product reaches you in excellent condition while reducing environmental impact.
Delayed Deliveries
While we strive to deliver all orders within the estimated timeframe, delays may occur due to:
Natural disasters
Public holidays
Transport disruptions
Courier service issues
Incorrect shipping information provided by the customer
Dhaga by DCachey will not be held responsible for delays caused by third-party logistics providers.
Incorrect Address
Customers are responsible for providing accurate shipping details.
If an incorrect address is provided:
Additional shipping charges may apply.
Delivery delays may occur.
Orders returned due to incorrect addresses may require re-shipping charges.
Damaged or Lost Shipments
If your order arrives damaged or appears lost in transit:
Contact us within 48 hours of delivery.
Share your order number and supporting photos.
Our support team will investigate and provide a suitable resolution.
Cash on Delivery (COD)
COD availability depends on:
Delivery location
Order value
Courier service coverage
Dhaga by DCachey reserves the right to disable COD for specific orders or locations.
Contact Us
For any shipping-related questions, please contact us:
Dhaga by DCachey
📧 Email: support@dhaga.dcachey.com
📞 Phone: +91 8460717469
🌐 Website: dhaga.dcachey.com
Our Promise
Every Dhaga by DCachey product is handcrafted with care and shipped with the same dedication. We aim to provide a smooth, reliable, and eco-conscious delivery experience for all our customers. 🌿🧵